Terms & Conditions
§1 General Provisions
These Terms and Conditions govern the use of the Raycove online store, available at www.raycove.com, the principles of placing orders, and the rights and obligations of the Seller and the Buyer.
§2 Definitions
- Seller - Raycove, online store at www.raycove.com
- Buyer - an individual, legal entity, or organizational unit making purchases
- Store - the online store operated by the Seller at www.raycove.com
- Product - goods available in the Store
§3 Placing Orders
Orders can be placed 24 hours a day, 7 days a week via the order form available on the Store's website. To place an order, you must provide personal information and a delivery address.
§4 Prices and Payments
All prices are given in US dollars (USD) and include applicable sales tax. The Seller reserves the right to change product prices. Orders are fulfilled at the price valid at the time of order placement.
Available payment methods:
- Online payment (credit card, debit card, digital wallets)
- Cash on delivery (+ $5.00 fee)
§5 Delivery
Products are delivered within the United States and to select international destinations. Order processing time is 1-2 business days. Detailed delivery information can be found in the "Shipping" section.
§6 Right of Withdrawal
The Buyer has the right to withdraw from the contract within 30 days from the date of receiving the product without giving a reason. The product must be unused and in its original packaging. Detailed information can be found in the "Returns" section.
§7 Complaints
The Seller is responsible for any non-conformity of goods with the contract. Complaints should be submitted via email: complaints@raycove.com. Complaints are processed within 14 days.
§8 Personal Data Protection
The principles of personal data processing are set out in the Privacy Policy available on the Store's website.
§9 Final Provisions
The Seller reserves the right to make changes to the Terms and Conditions. Changes take effect 14 days from the date of publication. Orders placed before the change of Terms and Conditions are fulfilled based on the previous provisions.